Real people. Real responses.
We’re a small team in El Poblado — and we actually read every message. Reach out for booking questions, concierge requests, or property management inquiries.
2-hour response guarantee
We respond to every inquiry within 2 hours during business hours (8 AM – 8 PM Colombia time). For anything urgent during your stay, WhatsApp is always the fastest way.
Common questions
Browse our properties page and click “Book Direct” on the one you like. Booking is instant — no waiting for host approval. Or message us if you’d like help choosing.
Standard check-in is from 3:00 PM and check-out is by 10:00 AM. Early check-in and late check-out may be available depending on the apartment’s schedule that day (if there’s no incoming or outgoing guest). Just message us in advance and we’ll do our best to accommodate.
Anywhere from same-day bookings up to a year in advance, subject to availability. High season in Medellín (Dec–Jan, Easter, Flower Festival in August) tends to fill up early — we recommend booking 2–3 months ahead for those dates.
We accept credit and debit cards as well as bank transfers (international and local). When you book direct through reservas.medellinlodging.com, payment is secure and processed instantly.
Yes — all our apartments come with fiber-optic internet at speeds optimized for remote work, video calls, and streaming. Most units also have a dedicated workspace, making them a solid base for digital nomads spending weeks or months in Medellín.
Most of our apartments have air conditioning. Medellín’s “eternal spring” climate (avg. 22°C / 72°F) usually means AC isn’t strictly necessary, but it’s a nice comfort. Check the individual property listing for the exact amenities, or ask us before booking.
Yes — every property is equipped with an in-unit safe for your passport, cash, electronics, and valuables.
Pets are reviewed on a case-by-case basis. Please ask us before booking — we’ll let you know if your pet can be accommodated at the property you’re interested in. Bringing a pet without prior authorization will result in a financial penalty, so always check in with us first.
Transportation, private chefs, tours, wellness, grocery stocking, restaurant reservations, and more. See full details on our Services page. All services are quoted on request.
Yes. We manage a focused portfolio of luxury rentals in El Poblado. Visit Property Management for details, then message us for a free assessment of what your unit could earn.
Yes — our team handles English and Spanish fluently across calls, WhatsApp, email, and platform messages.
Full refund 7+ days before check-in, 50% refund 3–7 days before, no refund within 3 days. Holiday seasons may have stricter policies. Full details in our Terms.