Privacy Policy
Last updated: June 2026
Medellín Lodging (“we”, “our”, “us”) values your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using medellinlodging.com or our booking platform at reservas.medellinlodging.com, you agree to this policy.
Who we are
Medellín Lodging is a boutique short-term rental management company based in El Poblado, Medellín, Colombia. You can reach us at info@medellinlodging.com or via WhatsApp at +57 304 285 4489.
What we collect
- Booking information: name, email, phone number, dates of stay, payment method, and identification details required to confirm reservations.
- Communication content: messages you send us via email, WhatsApp, contact forms, or our booking platform.
- Website usage: pages viewed, time spent, device type, browser, and approximate location (via cookies and analytics).
- Cookies: small files stored in your browser to remember preferences and measure traffic. You can manage these via the cookie consent banner.
How we use your information
- To process and manage your booking, including check-in, support, and any concierge services you request.
- To communicate with you before, during, and after your stay.
- To respond to inquiries about properties, services, or property management.
- To improve our website and services based on aggregated usage data.
- To comply with legal and tax obligations in Colombia.
How we share your information
We do not sell your data. We only share what is necessary to deliver our services:
- Payment processors (e.g. our booking platform provider) to securely process payments.
- Local service providers (drivers, chefs, cleaners, tour operators) only with information needed to fulfill a service you’ve booked.
- Property owners we manage for, when relevant to your stay at their property.
- Authorities, if required by law (Colombian regulations for short-term rentals).
How we keep your data secure
We store data on reputable hosting and booking platforms with industry-standard encryption (HTTPS, secure logins, two-factor authentication on admin accounts). Access is limited to the small Medellín Lodging team.
How long we keep your data
We keep booking records as long as legally required for tax and operational purposes (typically 5 years in Colombia). Marketing and communication data is kept until you ask us to remove it.
Your rights
You can ask us at any time to:
- Confirm what information we hold about you
- Correct inaccurate details
- Delete your data (subject to legal retention requirements)
- Opt out of marketing communications
Email info@medellinlodging.com with the subject “Privacy request” and we’ll respond within 5 business days.
Cookies & analytics
We use cookies for essential site functions and basic analytics. You can accept, reject, or customize cookies via the banner at the bottom of our site. Disabling non-essential cookies will not affect your ability to book.
Third-party links
Our site links to third-party platforms (Airbnb, our booking engine, payment processors). Their privacy policies apply when you visit them. We are not responsible for their practices.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be highlighted on our homepage for at least 30 days.
Contact
Questions, concerns, or requests?
📧 info@medellinlodging.com
💬 WhatsApp: +57 304 285 4489